Service Advisor

We are responsible for delivering exceptional service to our customers with each interaction. By allowing our customers to make informed decisions about their automotive needs and services, they help increase sales and build loyalty which is our focus for 2020! If you would like to be a part of this exciting initiative, we would love to meet you.

Our Service Advisors play a very key role in our business. They initiate automotive services and repairs by ascertaining performance problems and services requested, verify warranty and service contract coverage; develop estimates; write repair orders; maintain customer rapport and records all while making sure their customers stay well informed of their vehicle status and making sure they are comfortable.

Job Duties Including, Not Limited To:

  • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns
  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Qualifications:

Willingness to Learn, Problem Solving, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Building Brand Loyalty, Organized, Well Spoken, Good Listener

Experience in a Automotive Franchise setting using PBS is considered an asset.

We provide training for every aspect of the job and have several excellent team members willing to support a new co-worker. We offer a competitive compensation and benefits package including, extended medical, dental coverage, life insurance, and paid vacation. Did we also mention what a fun, diverse team we have?

At Murray Honda we prioritize safety above all else. That is why we are continually monitoring the COVID-19 situation and updating our operating procedures daily, based on the recommendations from public health and government officials, to help protect the health and well-being of our customers and employees, and to do our part to minimize the spread of the virus in Canada. Learn about our proactive measures here.

Due to the anticipated volume of responses, we will contact only those candidates who most closely match our requirement and only local candidates will be considered.

HOW DO I APPLY?

Please email your resume and cover letter to hiringmanagers@murrayhonda.ca

Or apply in person to:

Greg Botting

Fixed Operations Manager

Murray Honda Chilliwack

44954 Yale Road W,

Chilliwack, BC

V2R 0G5

Due to the number of applicants we will only reach out to those who we wish to interview.


Sales and Leasing Consultant

What we are looking for: Previous Automotive Sales experience is not necessary, and your lack of experience is preferred as we offer a full training program and have a different culture than the average car dealership. You will be responsible for meeting and greeting clients, guiding test drives, and assisting our clients in their purchases while building your business and career.

Who we’re looking for:

Phenomenal customer service before anything else. Ambitious. Driven. Thrives in a competitive environment. These are words and terms that describe the kind of person we’re looking for. We’re not looking for average, we’re looking for excellence.

You’ll be joining an established and successful team of professional Sales Consultants, and we’re looking to build your career with us to heights you might not think are possible.

Who should apply:

You’d be surprised who can really make it in our industry. We’ have success stories with recent university and college grads of all kinds, hotel staff, restaurant employees (particularly waiters and waitresses), even home improvement and big box store employees. Basically, if customer service is a big drive for you and you live every day with a positive attitude, you might like what we have to offer. A valid driver’s license is the only must for now.

What we offer:

  • Complete onsite training will be provided
  • Competitive compensation packages. The average sales consultant can earn $45 000 per year. A good sales consultant can earn $60-70 000 per year. Top performers will earn $100 000+. We’re not looking for average.
  • A positive, customer focused culture of service and reputation before a car deal.
  • Honesty and integrity are our watchwords. You’ll never need to compromise your excellent ethical and moral standards.
  • At Murray Honda we prioritize safety above all else. That is why we are continually monitoring the COVID-19 situation and updating our operating procedures daily, based on the recommendations from public health and government officials, to help protect the health and well-being of our customers and employees, and to do our part to minimize the spread of the virus in Canada. Learn about our proactive measures here.
  • Be a part of the team at a Platinum Member of Canada’s 50 Best Managed Companies. Platinum membership is awarded to an elite group of companies that have been awarded as one of Canada’s 50 Best Managed Companies for at least six consecutive years.
  • Unlimited growth potential. The Murray Automotive Group owns 30+ dealerships from White Rock, BC to Yarmouth, NS, and leadership is promoted from within. The sky is the limit for the right applicant.

To arrange a confidential interview please submit a resume and most recent transcript.

Job Type: Full-time

HOW DO I APPLY?

Please apply in person to:

Chris Emery,  General Manager

Murray Honda Chilliwack

44954 Yale Road W, Chilliwack, BC V2R 0G5


Apprentice Automotive Technician

Primary Duties and Responsibilities: (Within your apprenticeship level)

  • Diagnose, repair and perform maintenance in accordance with automotive manufacturer guidelines
  • Diagnose and report existing conditions and additional repairs to appropriate parties
  • Perform duties as outlined on service orders and discuss status with Advisers
  • Maintain vehicle records in DMS by documenting service, repairs, causes and corrections for customer concerns, etc
  • Remain abreast of automotive products, manufacturer updates, bulletins, recalls and technical knowledge.
  • Achieving and maintaining CSI and fixed right the first time scores above regional/target averages.
  • Perform road tests on all vehicles prior to commencing work, and upon completion of work
  • Communicate effectively, professionally with Service and Parts staff
  • Assist colleagues with maintenance repairs
  • Assist in housekeeping of the shop, storage of tools and equipment
  • Keep shop equipment operating by troubleshooting, maintaining supplies and performing preventative maintenance
  • Comply with dealership, manufacturer policies, with laws including rules of the road as well as health and safety.

Qualifications:

  • You are registered in Apprenticeship program, and motivated to progress through your program in a reasonable time frame
  • Must posses a thorough knowledge of technical repairs and procedures
  • A strong desire to exceed customer expectations
  • Strong organizational skills with ability to multitask
  • Ability to work efficiently and effectively under pressure
  • You own a basic complement of Tools
  • Must have excellent written and verbal communication skills
  • Experience working at a Honda Dealership is an asset
  • Valid Class 5 driver's license with a clean drivers abstract is required

At Murray Honda we prioritize safety above all else. That is why we are continually monitoring the COVID-19 situation and updating our operating procedures daily, based on the recommendations from public health and government officials, to help protect the health and well-being of our customers and employees, and to do our part to minimize the spread of the virus in Canada. Learn about our proactive measures here.

HOW DO I APPLY?

Please email your resume and cover letter to hiringmanagers@murrayhonda.ca

Or apply in person to:

Greg Botting

Fixed Operations Manager

Murray Honda Chilliwack

44954 Yale Road W,

Chilliwack, BC

V2R 0G5

Due to the number of applicants we will only reach out to those who we wish to interview.


Auto Detailer

 
Primary Duties and Responsibilities:
  • Perform duties as outlined on service orders and discuss status with Advisors.
  • Maintain vehicle records by documenting work completed, vehicle status, billed and actual times, estimates for recommendations and future detail requirements into the DMS system.
  • Remain abreast of automotive cleaning and protection products.
  • Achieving and maintaining CSI above regional/target averages.
  • Communicate effectively, professionally with Service and Parts staff.
  • Assist colleagues upon request.
  • Assist in housekeeping of the shop, storage of tools and equipment.
  • Keep shop equipment operating by following instructions, troubleshooting breakdowns, maintaining supplies and performing preventative maintenance and notifying Service Management of equipment condition.
  • Comply with dealership, manufacturer policies, along with local, provincial and federal laws including those governing the rules of the road, health and safety.

Qualifications:

  • Desire to exceed customer expectations
  • Strong organizational skills with ability to multitask
  • Ability to work efficiently and effectively under pressure
  • Must posses a thorough knowledge of technical repairs and procedures
  • Valid Class 5 driver's license with a clean drivers abstract
  • Must have excellent written and verbal communication skills

At Murray Honda we prioritize safety above all else. That is why we are continually monitoring the COVID-19 situation and updating our operating procedures daily, based on the recommendations from public health and government officials, to help protect the health and well-being of our customers and employees, and to do our part to minimize the spread of the virus in Canada. Learn about our proactive measures here.

To arrange a confidential interview please submit a resume and most recent transcript.

Job Type: Full-time

HOW DO I APPLY?

Please email your resume and cover letter to hiringmanagers@murrayhonda.ca

Or apply in person to:

Greg Botting

Fixed Operations Manager

Murray Honda Chilliwack

44954 Yale Road W,

Chilliwack, BC

V2R 0G5

Due to the number of applicants we will only reach out to those who we wish to interview.

 
 

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