COVID-19 Response

March 23 Update

As part of our continued response to the Coronavirus pandemic, as of Tuesday 24 March, we will no longer be able to offer shuttle rides.  We ask that those with appointments make their own arrangements for transportation.  Our team is willing to coordinate pickup and delivery to your own home with notice however.  Please contact us at (604) 792-2724 option 2 to book a pickup with one of our team members.

Stay safe!

Statement on the Coronavirus Pandemic – 19 March Update

The management team at Murray Honda is are monitoring the situation with the Covid-19/Coronavirus pandemic very closely. We are following all BC and Federal recommendations as we navigate our way through this challenging time.  Right now, we are open for business to serve our valued customers needing help in our service and sales departments but are paying close attention to BC health guidelines and are practicing:

• Frequent cleaning and disinfecting of all customer contact areas within the dealership.  We have designated staff at our store who are tasked with this every 20 minutes or after every customer use, whichever is more frequent.
• Frequent hand washing and the use of disposable gloves and disinfectant by all personnel who are in contact with customer vehicles
• The use of disposable steering wheel covers and seat covers in customer vehicles
• The frequent cleaning and disinfectant use in customer shuttles along with low occupancy shuttle trips - Shuttle rides are limited to 1 passenger or family group at a time and may experience delays. If you are on a time constraint, please arrange alternate transportation. Thank you for your patience! (May 28)
• A decrease in staffing levels to increase our social distancing
• Sanitary preparation of demonstrator vehicles
• Offering pick up and drop off services and the availability of personalized test drives to those who so choose

These and many other efforts are being deployed daily and hourly to ensure the health and safety of our staff and our valued customers.  As and when the situation escalates, we are committed to a nimble response and will adapt our processes to comply with all health and safety decisions our government makes.

Stay safe and know that our team is dedicated to your well being.  This is an extraordinary time for all of us, but we as a community will get through this. 

Kind regards

Chris Emery

General Manager

Murray Honda

Message from Honda Canada:

Resources

Contact your bank to find out what relief may be available to you for your vehicle loan or mortgage:

If you are not sure who your vehicle loan is financed by, please contact one of our Financial Services Managers 604-792-2724.

* if your institution is not listed above, please contact them through their website, online banking or app.

Customers can use ICBC's online resource tool to apply for deferrals or call the customer support team at 1-800-665-6442.

British Columbians can now extend their expiring driver's licence remotely, as ICBC adapts driver licensing measures to assist customers to stay home and follow public health orders on physical distancing and further protect employees during the COVID-19 pandemic.

A customer can renew their driver's licence up to six weeks in advance of the expiry date by contacting ICBC's Driver Licensing Call Centre at 1-800-950-1498 and temporarily extend their driver's licence over the phone. The customer will be mailed an interim paper licence that will be valid for 90 days. Eligible extensions include routine renewals, reinstatement of a licence, and the replacement of a lost licence. Expiring BC Services Cards and BC Identification Cards are not eligible for phone renewals. ICBC will monitor the situation and determine whether the 90-day period needs to be extended further.

In addition to this change, ICBC is now offering customers the option to defer their monthly insurance payments for up to 90 days with no penalty, to support those facing financial hardship at this time. This deferral will be available to customers already on monthly Autoplan payments for up to 90 days. ICBC previously allowed for only a single deferral of 30 days.

Customers can use ICBC's online resource tool to apply for deferrals or call the customer support team at 1-800-665-6442.